Resident Portal Information.

Beautician Information

There are two Beauty Shops on campus: one located on first floor of Birch Court and the other at Woods Health Services. Charges for services are posted in the Beauty Shops. Appointments are made by contacting the beauticians directly by calling Birch Court: 4559 (or (909) 392-4000, ext. 4559 for Non-HTS subscribers), Woods Health Services Shop: 4550 (or (909) 392-4000, ex.4550 for Non-HTS subscribers), or by calling their cell phones.

Deidra Lowe: (626) 221-2979
Jennifer Owens: (909) 851-1608
Esther Soriano: (909) 815-1526

Concierge Services

The Concierge in the Administration Office facilitates communications among the residents and staff. Generally, when you have a question about Hillcrest or services, call the Concierge. If the Concierge does not know the answer, you will be referred to the appropriate person or department.

To contact the Concierge at the Administration Office, Hillcrest Telephone System (HTS) subscribers may dial 0; for Non-HTS subscribers, Monday – Friday, 8:00 a.m. – 4:30 p.m., dial (909) 392-4000 and then 0. You may also visit the Concierge in the lobby of the Administration Office.

The Concierge Desk is staffed Monday through Friday between the hours of 7:30 a.m. and 4:30 p.m.; and, Saturday and Sunday from 9:00 a.m. to 3:00 p.m. For assistance after 4:30 p.m. and weekends and holidays, call Security at 50 (or (909) 392-4383 for Non-HTS subscribers).

Concierge Services include:

• Checks cashed: Check cashing up to $35 is available through the Concierge at the Administration Office. Check cashing for more than $35 and up to $200 is available with the Finance Department at 2705 Mountain View Drive.
• Copies of publications: (Menus, Hillcrest Happenings, Transportation information, etc.)
• Dry Cleaning / Laundry: Early Friday morning (except holidays) the Hillcrest bus delivers dry cleaning to a local dry cleaning service for return the following Friday. Bring your items to the Concierge no later than noon on Thursday. The Concierge will notify residents when dry cleaning is ready for pick-up. Payment is made at the time of pick up.
• Fax Assistance: The Concierge can send or receive faxes. If you want to share our fax number with someone who would like to fax to you, the fax number is: (909) 392-4390. The cost to send a fax from Hillcrest to another fax machine is $2.
• Guest Room Reservations: Lost and Found: Found items should be turned in to the Concierge in the Administration Office: dial 0 (or (909) 392-4000 for Non-HTS subscribers). Inquire with the Concierge at the Administration Office for lost items, as well.
• Notary Service: The City of La Verne provides notary services at no charge for La Verne residents. When attempting to schedule an appointment, ask for the City Clerk’s office (909) 596-8726. Joanne Meeker will make house calls to Hillcrest to provide notary services. Joanne can be reached at: (909) 241-5065.
• Photocopy: Stay tuned for more information.
• Postage Stamps: Stamps are available for purchase from the Concierge or the Accounting Office in the Administration Office.
• Recycling Drop-Off: for batteries, ink cartridges, and fluorescent bulbs.
• UPS and FedEx: pick-up point for pre-printed labels, weigh packages, etc., USPS Flat Rate Boxes

Electronic Gift Card Program

Hillcrest offers a gift card program that can be used in the Dining Room, Beauty Shop, and Integrative Therapy Room. This is an optional program and the funds are maintained online by resident account. You may add funds to your resident account with the Finance Department.

Fitness Assistance Program

While the Aquatic & Fitness Center (AFC) is available for engagement in group fitness classes or for the personal use of the Weight Room, Cardio Room, and Pool, some residents appreciate more individualized help with their fitness goals. For this reason, Fitness Assistance was created as a stand-alone, add-on feature of the AFC program. For a nominal fee, residents can work one-on-one with a certified AFC Instructor. Together with the Instructor, you’ll discuss your fitness goals, create an exercise appointment schedule, and then meet regularly to exercise. In this way, residents can experience even greater gains in physical strength, flexibility, and endurance. If you are interested in learning more about the Fitness Assistance program, please contact the AFC at ext. 4029.

Integrated Therapy Room Information

Integrative Therapies are non-medical therapies that complement traditional health care by promoting health and wellness, aiding recovery efforts, and providing preventative strategies. Hillcrest is unique in that we have an Integrative Therapy Room (ITR), which gives residents access to a range of integrative therapies at reduced prices (compared to similar services located off campus). The therapies offered vary, but have included modalities such as: Acupuncture, Reflexology, Massage, Chiropractic, Alexander Technique, and Hanna Somatic Education. For a list of current therapies and fees, please contact the ITR by calling ext. 4033.